CAS AURUM

Privacy Policy

How CasAurum LLC collects, uses, protects, and manages personal information.

Introduction and Identity

CasAurum LLC operates https://casaurum.com under the CAS AURUM brand. This Privacy Policy explains how we collect, use, disclose, retain, and protect information submitted through the website, forms, project communications, design concept requests, estimate tools, privacy requests, and related online features.

Scope of This Policy

This policy applies to website visitors, people who submit inquiries, prospective clients, trade partners, and other contacts who interact with casaurum.com. It does not replace a signed proposal, invoice, statement of work, project agreement, or privacy notice provided in another business context.

Categories of Information Collected

We may collect identifiers, contact details, inquiry details, project preferences, approximate location, uploaded file metadata, communications, consent records, technical information, cookie preferences, payment-status information, and CRM records needed to respond to an inquiry or manage a project relationship.

Information Provided Directly by Users

You may provide your name, email address, phone number, city, ZIP or postal code, project type, service interest, budget range, timeline, preferred contact method, message, and related project notes when submitting a form or communicating with us.

Project Photos, Plans, Drawings, Dimensions, and Uploaded Files

You may submit project photos, inspiration images, plans, drawings, dimensions, links, file names, and other project materials. These materials are used to review your request and communicate with you. Submitted plans, photos, and designs are not used publicly without separate permission.

Sensitive Information

Do not submit Social Security numbers, bank account numbers, payment card numbers, passwords, medical information, children's information, immigration documents, government IDs, or other sensitive information through general website forms. If such information is submitted without request, we may delete, ignore, redact, or retain it only as needed for security, legal, or recordkeeping purposes.

Automatically Collected Technical Information

We may collect technical context such as source URL, referrer, UTM parameters, timestamps, browser and device information, IP address, server logs, and form interaction details needed for security, analytics, troubleshooting, and lead attribution.

Cookies, Analytics, and Similar Technologies

Essential storage may support security, sessions, preferences, and form functionality. Analytics measurement may load with analytics storage denied before consent so we can understand site performance without analytics cookies. Analytics storage is enabled only after analytics consent is granted. Marketing pixels are intended to load only after marketing consent is granted and only when actually configured.

Sources of Personal Information

Information may come from you, your device or browser, website forms, uploaded materials, direct communications, trade partners involved in your project, service providers, analytics tools after consent, and CRM records created from those interactions.

How Information Is Used

We use information to respond to inquiries, evaluate project fit, prepare design or estimate communications, coordinate appointments, manage CRM records, provide requested services, send opted-in communications, improve the website, prevent abuse, investigate suspicious activity, enforce terms, preserve business records, and comply with legal obligations.

Consent Records

We may keep records of form disclosures, checkbox status, consent text, opt-in or opt-out status, source URL, timestamp, IP address, user agent, and related technical context so we can document what was presented and selected when a form was submitted.

Inquiry and Project Communications

When you submit an inquiry, CasAurum LLC may contact you regarding your inquiry, consultation, estimate, appointment, delivery, payment, or project. Administrative or transactional messages may still be sent after a marketing opt-out when necessary to manage an active inquiry, contract, payment, delivery, appointment, or project.

Email Marketing Communications

Marketing email consent is separate from inquiry communication. We do not require marketing email consent to respond to an inquiry. You may unsubscribe from marketing emails using an unsubscribe link or by contacting us.

SMS Communications and Mobile Information

If you expressly opt in to receive SMS messages from CAS AURUM, we may use your mobile phone number to send customer care and marketing messages related to inquiries, consultations, appointments, project updates, estimates, new services, promotional offers, and special offers. Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out or HELP for assistance. Consent to receive marketing SMS messages is not a condition of purchase.

Mobile information, including phone numbers and SMS opt-in consent, will not be shared with, sold to, or disclosed to third parties or affiliates for their marketing or promotional purposes. Mobile information may be shared only with service providers that support delivery of the SMS program, and only as necessary to provide those services.

Service Providers

We may use service providers for hosting, security, CRM, email, analytics, form processing, file storage, lead notifications, and other business operations. Service providers may process data only to provide services to CasAurum LLC.

Production, Measurement, Design, Delivery, and Installation Partners

When appropriate for a project, limited information may be shared with production, measurement, design, delivery, fabrication, or installation partners to evaluate scope, scheduling, feasibility, or fulfillment.

No Sale of Personal Information

We do not sell personal information for money. If advertising or analytics tools are configured, limited technical identifiers may be processed after consent for measurement or marketing purposes, subject to the cookie choices available on the website and the providers' own terms.

Business Transfers and Legal Disclosures

Information may be disclosed if required by law, subpoena, court order, lawful request, fraud prevention, rights protection, business transfer, merger, financing, sale of assets, or similar transaction.

Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, manage project communications, maintain business records, document consents and suppressions, resolve disputes, enforce agreements, support security, and comply with legal obligations. Retention periods may vary based on project status, legal duties, backups, audit needs, and dispute risk.

Data Security

We use reasonable administrative, technical, and organizational safeguards, including encrypted local CRM storage for sensitive lead payloads where implemented. No internet transmission, email, SMS, upload, or storage system can be guaranteed completely secure.

User Privacy Choices

You may choose not to submit optional information, adjust browser settings, manage cookie preferences, unsubscribe from marketing email, opt out of SMS by replying STOP, or submit a privacy request.

Requests to Access, Correct, or Delete Information

Rights may vary by jurisdiction. Where applicable, CasAurum LLC may honor reasonable access, correction, deletion, and related privacy requests after appropriate verification and subject to legal, security, fraud-prevention, backup, dispute, tax, accounting, and business record limitations.

Verification and Authorized Agents

We may request information reasonably necessary to verify a privacy request or confirm an authorized agent's authority. We may deny or limit a request when we cannot verify it, when fulfilling it would impair another person's privacy or rights, or when an exception applies.

Email Unsubscribe Rights

CasAurum LLC maintains an email suppression system for marketing opt-outs. We do not sell personal information, and marketing unsubscribe requests do not opt you out of necessary transactional or project communications.

SMS STOP and HELP Instructions

To stop SMS messages, reply STOP to the number that sent the message. For assistance, reply HELP or contact us using the information below. SMS opt-out does not automatically unsubscribe marketing email, and email unsubscribe does not automatically opt out SMS.

Browser Signals

Some browsers offer Do Not Track or other privacy signals that are not uniform across the web. The website is designed to provide cookie choices through its cookie preference tool; browser-level controls may also limit cookies or storage depending on your settings.

State-Specific Privacy Rights

Some U.S. state privacy laws may provide additional rights. CasAurum LLC does not state that it is subject to every state privacy law, but rights may vary by jurisdiction and we may honor reasonable requests where applicable.

Children's Privacy

The website is not directed to children under 13, and we do not knowingly collect personal information from children.

International Visitors and Data Processing

If you access the website from outside the United States, your information may be processed in the United States, where privacy laws may differ from those in your location.

Third-Party Websites and Social Media

The website may link to third-party websites, social platforms, payment providers, or service providers. Their privacy practices are governed by their own policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated date indicates the latest revision.

Contact Information

CasAurum LLC, 5785 River Ridge Ln, Buford, GA 30518, USA, [email protected], +1 (470) 287-8688